QUESTIONS


WAIT, IS THIS STILL ASHEVILLE CRATE COMPANY?

Yes and no. We’ve re-branded under the name CRATECO.™ and changed our website address from ashevillecrateco.com to crate.company. Same awesome crates, same exceptional customer service but now with even more customizable options for crate lovers across the country and beyond!

HOW MUCH IS SHIPPING?

All shipping is calculated by weight from North Carolina. We ship Monday to Friday via USPS or UPS based on who gives us the lowest cost to ship. Your shipping cost will be calculated during checkout.

WHERE CAN I BUY CRATECO. CRATES?

CRATECO. crates can only be found on this website and our storefront on Amazon.

HOW LONG WILL IT TAKE TO HAVE MY CRATES DELIVERED?

It depends on the order amount because each crate is made to order.  You order, we build, and then deliver them as soon as possible.  Our goal is always to have them delivered in 5-7 days!  You'll receive a tracking number once the crates have been sanded, stained and shipped!

CAN I HAVE A DIFFERENT CITY ENGRAVED ON MY CRATES?

Yes. We’re not just Asheville Crate Company anymore. Check out our locations page or add your own location during checkout.

CAN MY BUSINESS BRAND YOUR CRATES?

We currently do not offer wholesale pricing. If you would like your business branded on our crates we can discuss bulk discount orders but you must have a physical location.

WILL YOU ENGRAVE ANYTHING ON MY CRATES?

No. CRATECO. reserves the right to refuse to brand anything that is or could be in violation of copyright or trademark infringement guidelines. CRATECO. will not infringe upon any intellectual property and we will not brand anything with profanity or sexual content.  Thanks for understanding.  

ARE ANY CRATECO. CRATES LICENSED?

No. CRATECO. designs represent original artistic expressions inspired by our love of various states, cities, places and destinations and their culture and (obviously) are not official team/league/school/organization/player merchandise or endorsed by any 3rd party company team, league or school or organization in any way. For official licensed merchandise consisting of actual logos and devoid of fans' perspective, editorial comment or artistic expression, please visit and support the registered websites of your favorite organizations. 

WHAT IF I’M NOT SATISFIED WITH MY ORDER?

Boo. We’d hate that. But we’ll fix it if you contact us within 30 days of your purchase.

WHO MAKES YOUR CRATES?

We do. All of the crates and products on this site are proudly handmade by CRATECO. in North Carolina.

DO YOU HAVE A PHYSICAL LOCATION WHERE I CAN VISIT?

Not yet. We’re working on that. Actually, our goal is multiple locations across the country (it’s one of the reasons we re-branded to CRATECO.) Interested in opening a store? Send us an email.

 

deliver happiness